Capstone Job Openings

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Patient Care Manager

REPORTING RELATIONSHIP

Supervised by: Director
Positions Supervised: Hospice Staff
Interrelationships: Patients, family, IDG and other health care team members

JOB SUMMARY

Responsible as a member of the interdisciplinary and clinical management teams to the Director for the implementation, delivery, coordination and supervision of Hospice services delivered by respective team consistent with Hospice policies and procedures.

QUALIFICATIONS

Educational/Degree: Graduate from an accredited school of nursing

Training/Licensure: Currently licensed as a registered nurse to practice in the state.

Knowledge/Skills/Ability: Ability to work independently, make accurate, and at times, quick judgments. Ability to supervise others appropriately. Ability to respond appropriately to crisis outside of a hospital setting. Acceptance of and adaptability to different social, racial, cultural and religious modes.

Experience: Minimum 2 years of experience as a registered nurse, preferred. Active patient contact within past three years, preferred.

JOB FACTORS

Physical Requirements

Requires considerable physical effort most of the day including kneeling, squatting, reaching, twisting, climbing, walking, exposure to temperature and humidity changes and maximal assist in lifting and/or transferring of a 100 pound patient. Must possess sight/hearing senses or use appropriate adaptive devices that will enable senses to function at a level required to meet the essential duties of the position. Must provide evidence of annual TB test and other state-required tests or examinations.

Mental Requirements

Must be able to work independently, make judgments based on assessments and data available and act accordingly. Must be flexible, innovative and possess good interpersonal skills. Must be able to cope with mental and emotional stress and demonstrate emotional stability.

Working Conditions

Be able to tolerate exposure to elements including, but not limited to, odors, blood, body fluids and excrements, adverse environmental conditions and hazardous materials.
Job Description – Manager of Patient Services….continued

TRANSPORTATION

Must have a current valid driver’s license, auto liability insurance and reliable transportation.

ESSENTIAL FUNCTIONS

  1. Supervise the planning, coordination and delivery of the interdisciplinary group interventions.
  2. Assign patient/family to appropriate staff member(s).
  3. Participate and provide leadership in the team for regular interdisciplinary group meetings; the development, review and revision of the patient/family plan of care; facilitation of problem solving sessions; and delivery of team support.
  4. Implement and monitor compliance with policies and procedures.
  5. Serve as a member of the management team in order to address problems associated with the delivery of services and staff development needs, to put forth suggestions for appropriate additions/changes in policies and procedures and to give peer input to enhance and improve the management function.
  6. Supervise the maintenance of medical records assuring accuracy, completeness and compliance with licensing regulations, certification standards, legal and ethical standards.
  7. Provide supervision of support and clerical staff in cooperation with other members of the management team.
  8. Oversee clinical supervision of nursing personnel, Hospice Aides and Homemakers.
  9. Conduct appropriate supervisory visits which allow for clinical observation of performance of assigned team members.
  10. Provide information for inclusion in written performance evaluations for all staff assigned to team in cooperation with appropriate members of the management team.
  11. Provide leadership and counsel to nursing personnel to measurably enhance staff development.
  12. Identify need for staff education and assist in the development of inservice programs for interdisciplinary group.
  13. Assist in education/training programs.
  14. Participate in orientation of new personnel as appropriate to team responsibilities.
  15. Perform specific assignments as directed by the Director.
  16. Provides Hospice nursing services, treatments and preventive procedures.
  17. Teaches, supervises and counsels the Hospice patient and family members about providing care for the patient.
  18. Performs specific nursing procedures as needed (e.g., treatments, management of symptoms) following doctor’s orders.
  19. Observes confidentiality and safeguards all patient-related information in compliance with HIPAA regulations.
  20. Always communicates to the Director if unable to meet a patient’s need or perform a procedure.
  21. Participates in on-call system and is responsible for providing on-call coverage when unavailable for assigned duties.
  22. Maintain skills and knowledge.
  23. Participates in QAPI program.

Hospice Weekend On-Call Nurse - Day Shift - Gwinnett Co. (Sat & Sun, 8 AM to 8 PM)

JOB DESCRIPTION

Weekend On-Call RN for growing hospice company serving patients primarily in northern metro Atlanta.
8:00 AM to 8:00 PM every Saturday and Sunday.

DUTIES INCLUDE

  • Serves to complement to an already strong weekend on-call hospice team providing exceptional care.
  • Works alongside other RN(s) to meet on-call needs of home hospice patients.
  • Patient care visits, admissions, phone triage and occasional bedside Continuous Care are all required.
  • Hospice experience NOT required. Must be a registered nurse (RN), however.
  • Position involves extensive driving. Mileage reimbursement provided.

REQUIREMENTS

Must have current Georgia RN license.

Intake Assistant

JOB SUMMARY

The Intake Assisitant reports to the Intake Coordinator. Candidate shall possess knowledge, training and experience in healthcare and back office operations and systems.

QUALIFICATIONS

  1. Associates Degree or equivalent experience.
  2. Preferably one year’s experience in Hospice administrative services.
  3. Computer skills, including MS Word, Outlook and Excel.

KNOWLEDGE AND ABILITY

  1. Knowledge of Medicare, Medicaid and third-party reimbursement requirements.
  2. Strong organizational skills.
  3. Strong attention to detail.
  4. Ability to exercise independent judgment.
  5. Ability to work with a variety of individuals.
  6. Ability to deal effectively with high levels of stress.
  7. Extensive knowledge of the regulatory guidelines governing hospice admissions

JOB DUTIES

Assists the Intake Coordinator with the following:

  1. Evaluation/admission and/or transfer process of patients following referral.
  2. Serves as the first line of customer service for internal and external customers.
  3. Receiving and documenting patient referrals to hospice services, ensuring compliance with applicable coverage criteria.
  4. Gathering appropriate information to assist the clinical team in scheduling an evaluation visit.
  5. Coordinating the evaluation/admission process and may assign field staff to conduct initial assessment.
  6. Communicating (oral and written) pertinent patient information to the appropriate care team.
  7. Communication and follow up with Community Education Liaisons regarding pending admissions.
  8. Receiving referrals from physicians, facilities and staff and entering referral information into hospice’s electronic medical record software.
  9. Clearly identifying who calls in a referral and ensuring all demographic information is accurate.
  10. Entering Non-Admit information into EMR with details in coordination notes if no visit was made. Communicating Non-Admit status to referral sources and/or Clinical Director along with the reason for Non-Admission.
  11. Ensuring verification of benefits occurs if the insurance carrier is not Medicare.
  12. Scanning referral paperwork into EMR timely to ensure that it is made available to field staff.
  13. Performing initial telephone screening with referral sources and/or family members to gain general idea of patients’ appropriateness for hospice services.
  14. Advising staff of patient acceptance and provides all relevant information to ensure patients’ smooth transition to hospice.
  15. Working with Clinical Director, staff, and patients to identify potential solutions as problems are identified with payer sources.
  16. Monitoring and tracking referral sources’ satisfaction levels.
  17. Communicating customer service issues to Clinical Director and CEO as appropriate.
  18. Updating insurance case managers on patient status and any need for additional authorizations throughout patient’s time on hospice.
  19. Educating prospective patients, families, physicians, and hospitals regarding hospice services.
  20. Serving as a liaison between clinical and marketing staff.
  21. HAS FUN!

PHYSICAL REQUIREMENTS

Lifting More than 25 lbs., occasionally
Sitting 4 – 8 hours per day
Bending, stooping, squatting and/or twisting Occasionally

Position requires close work; finger dexterity; adequate hearing and vision (with or without correction). May occasionally work longer than 8 hours per day.

JOB RELATIONSHIPS

Supervised by: Intake Coordinator
Workers Supervised: None

RISK EXPOSURE TO BLOOD BORNE PATHOGENS

Low Risk

CNA Scheduler (LPN or RN required)

REPORTING RELATIONSHIP

Supervised by: Clinical Director
Positions Supervised: CNAs
Interrelationships: Patients, family, IDG and other health care team members

JOB SUMMARY

CNA Scheduler oversees daily assignments and scheduling of nursing assistants. Ensures quality of service delivered by CNAs. Ensures CNAs and nursing personnel have an adequate amount of medical supplies through the ordering and reordering of medical supplies as needed. Provides field nursing assistance as an LPN or CNA if necessary.

QUALIFICATIONS

Educational/Degree and Training/Licensure: Nursing license from an accredited school of nursing in State of Georgia.

Knowledge/Skills/Ability: Ability to work independently, make accurate, and at times, quick judgments. Organizational skills, communication skills (oral and written), critical thinking, creative problem-solving. Must be flexible, innovative and possess good interpersonal skills. Must be able to cope with mental and emotional stress and demonstrate emotional stability.

Experience: Minimum 1-year hospice experience

JOB FACTORS

Physical Requirements

Lifting More than 25 lbs., routinely, More than 50 lbs., occasionally
Transfer 150 lb. or greater patient weight
Sitting 2 to 4 hours per day
Standing 6 to 8 hours per day
Bending, stooping, squatting and/or twisting Repeatedly throughout day
Working rapidly for Iong periods 2 to 3 hours per day
Use of keyboard, computer, printer, fax, copier 4 to 5 hours per day
Reaching 0.5 hours/day 8 ft. higher or lower
Use of telephone 2 to 3 hours per day
Working under pressure 3 to 4 hours per day

Position requires close work; finger dexterity; adequate hearing and vision (with or without correction). May occasionally work longer than 8 hours/day.

Cognitive or Mental Requirements

The following cognitive or mental requirements are necessary on a daily basis:

  • Critical thinking
  • Reading
  • Writing
  • Mathematics
  • Drawing conclusions from written or computer-generated materials
  • Analyzing data or report information
  • Creating methodologies for accomplishing a goal
  • Implementing recommendations by coordinating persons and/or other resources
  • Developing plans, procedures, goals, strategies, or processes
  • Directing activities of others to accomplish a goal
  • Clear verbal articulation

Working Environment

  • Indoors, at a patient’s bedside or at a desk
  • Travel required; will require transportation to get to various work sites
  • Possible exposure to communicable diseases
  • Skin contact with solvents or other chemicals such as alcohol, acetone, detergents, bleach, and latex gloves
  • Exposure to medical equipment with the risk of lacerations or punctures
  • Must provide evidence of annual TB test and other state-required tests or examinations.

Mental Requirements

Must be able to work independently, make judgments based on assessments and data available and act accordingly.

Working Conditions

Be able to tolerate exposure to elements including, but not limited to, odors, blood, body fluids and excrements, adverse environmental conditions and hazardous materials.

Transportation

Must have a current valid driver’s license, auto liability insurance and reliable transportation.

ESSENTIAL FUNCTIONS

  1. Ensures adherence to the CNA plan of care for each client.
  2. Assigns aide for new admissions within 24hrs.
  3. Conducting home visits and safety checks as needed.
  4. Ensures proper documentation and record-keeping for all home care CNAs within the company.
  5. Participates in the recruitment, screening and selection of CNA staff.
  6. Determines CNA schedules and adequate staffing per patient need and CMS guidelines.
  7. Provides consultation and training to CNA staff to ensure quality care and service
  8. Works in collaboration with Clinical Director and Patient Care Managers to evaluates job performance of CNA staff and provide performance reviews, corrective action, or other disciplinary/performance appraisals and counseling.
  9. Receives morning report to pass onto CNAs.
  10. Provides input to Charge Nurse regarding assignments and assignment changes
  11. Ensure assignments are complete as per person- and family-centered care.
  12. Coaches CNA for improvement and educates staff for results.
  13. Manages PRN CNAs.
  14. Oversees ordering of patient supplies
  15. Maintains and organizes supply closet(s)
  16. Submits payroll calculations for CNAs
  17. Maintains adequate supply of CC packets (at least 5)
  18. Attends staff meetings, IDG and other meetings as assigned and appropriate.
  19. Participates in the orientation program as assigned.
  20. Participates in agency’s QAPI program.
  21. Adheres to all Hospice policies.
  22. Assumes responsibility for own personal and professional development and maintenance of nursing license.
  23. Exhibits Hospice philosophy in all job-related roles.
  24. Other duties as assigned by Director/Manager of Patient Services.
  25. HAS FUN!